FAQ's
ALL OUR TOURS ARE WEATHER PERMITTING: If a tour is cancelled due to weather conditions, Guests will be kindly notified through email or text to reschedule. If rescheduling is not optimal a full refund will be issued within 7-10 business days.
Q: What is the cancellation policy for Tropical Breeze Tours?
A: If you cancel:
a) 72 hours or more before your booked tour; no cancellation fee is applied and a full refund is issued within 7 - 10 business days,
b) 71 - 49 hours in advance of your booked tour; a 50% cancellation fee will be applied and the balance refunded in 7 - 10 business days,
c) 48 hours or less; a cancellation fee of 100% of booking fee is applied and no refund will be issued.
Q: Does Tropical Breeze Tours offers transportation to and from hotels?
A: Yes, we can absolutely arrange round-trip transportation for groups of 6 or more at $20/pp . Please contact us after booking to get transportation set-up.
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Q: What onboard activities are offered during the Sun & Fun lunch tour?
A: Get ready to participate in fun ice breakers, interactive beach games, and even some surprises along the way! 'Welcome to Tropical Breeze' is not just an introduction; it's a dynamic celebration of the incredible journey we're about to embark on.
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Q: Is WiFi available onboard the boat?
A: Yes, our catamaran is equipped with a mobile wifi device. However, wifi connectivity is not guaranteed in all areas while cruising.
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Q: Is music played on your tour?
A: Yes, we play a variety of music over our state-of-the-art sound system. Music preferences may not be kid appropriate at times depending on the selection requested by the majority of passengers.
Q: What should we bring onboard?
A: Wear swim or beach wear and bring sunglasses, sunscreen and a towel. Tropical Breeze does not provide these items. We do provide snorkel gear, and the boat is equipped with life jackets.
Q: Are we allowed to bring our own beverages on the boat?
A: No, Tropical breeze does not allow outside beverages, of any kind, to be brought aboard our catamaran for safety reasons. This includes water, soda and alcoholic beverages. We provide unlimited beverages and a limited open bar with adult beverages and spirits on our Sun & Fun lunch cruise.
Q: Are we allowed to smoke or use drugs?
A: No, smoking and drug use is prohibited on Tropical Breeze. The use of illegal drugs will require Staff to contact and file a report with local law enforcement.
Q: Is there an age limit for your tours?
A: No, Tropical Breeze Tours is suitable for individuals of all ages. However, for the safety and well-being of pregnant women and those requiring walking assistance, we regret that we cannot accommodate them on the catamaran.
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Q: Can you arrange private charters for special groups?
A: Yes, we offer a range of private charter packages for group excursions, weddings, family trips, singles trips, and more for up to 60 passengers. Please do not hesitate to reach out via phone or email, or complete the Contact Us form to start your groups sailing adventure.